Frequently Asked Questions
Everything you need to know about your Omaze UK fashion experience.
What is the standard shipping time for UK orders?
We offer standard delivery within 3-5 business days across the UK. Express next-day delivery is also available for orders placed before 2 PM GMT.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized collection point.
Are your clothing materials sustainably sourced?
Yes, Omaze UK is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable viscose.
Can I track my order in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking link and a unique code to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How should I care for my Omaze UK garments?
To ensure longevity, we recommend washing most items at 30 degrees Celsius and avoiding tumble dryers. Please check the specific care label inside each garment for detailed instructions.